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Alpha Source Medical Replacement Supplies
Alpha Source Medical Replacement Supplies

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Alpha Source, Inc. Warranty Policy


Alpha Source Inc. warrants solely to the purchasing party that the product sold shall be free from defects in material and workmanship; when given normal, proper and intended usage and care, for the scope of the warranty granted to Alpha Source, Inc. and its customers by the applicable manufacturer from the date of shipment from Alpha Source, Inc.

  • Compact Xenon Lamps: 600 hours or one year from date of shipment.
  • All other lamps: Guaranteed to perform at time of delivery

General Basic Warranty for items Manufactured for Alpha Source, Inc. by Access Battery LLC (Capacity warranty covers if the Capacity falls below 80% of rated capacity under normal use and service.)

  • All Lead Acid Batteries: 12 months from date of shipment
  • NiCad Batteries: 12 months from date of shipment
  • NiMH Batteries: 12 months from date of shipment
  • X-Ray Batteries and Kits: 12 months from date of shipment
  • Lithium Ion 12 months from date of shipment
  • Non-rechargeable Batteries: Guaranteed to perform at rated capacity at time of shipment.

Purchaser Responsibility: Purchaser shall notify Alpha Source, Inc. of any product that they believe to be defective. At Alpha Sources options, such products shall be returned by the Purchaser, transportation and insurance prepaid to Alpha Source. Based on examination and testing by the applicable manufacturer, Alpha Source shall repair, replace with comparable product or issue an appropriate credit.

If the Purchaser requires an immediate replacement prior to evaluation, the purchaser may be sent a replacement which they will be billed for. If the returned product passes examination and testing, it will also be returned to the purchaser. If the returned product is found defective, then the customer will be credited for the defective item.

In the event of a warranty adjustment, Alpha Source shall pay appropriate shipping charges, to return product to the purchaser.

Alpha Source, Inc. Return Policy

Alpha Source, Inc. is committed to providing products and services that meet or exceed our customer and regulatory requirements.  In the event of a return, the following applies:

  • Please inspect all cartons and verify part numbers and quantities against enclosed packing slip.  All damage, discrepancies or defective merchandise must be reported within 3 business days after receipt. 

  • Customers must first contact our Customer Service department at 1-800-654-9845 to obtain prior approval and a Return Material Authorization (RMA) number. No products will be accepted for return without an RMA number.

  • Items must be carefully packed in a suitable box to avoid damage in shipping.  Package must be properly labeled with RMA paperwork.

  • Non-defective product must be returned in resalable condition, in the original factory carton, with no additional markings or labels applied.

  • Only certain items are returnable.  Disposable (single use) products and non-stock items are not eligible for return unless it is determined that there was an Alpha Source processing error.

  • Merchandise will not be accepted for return after 30 days past the invoice date.

  • Merchandise must be returned to Alpha Source, Inc. within 30 days from the date of issue of the RMA. 

  • Return shipment costs are the responsibility of the customer, unless otherwise stated.

Return of suspected defective product: Issuance of an RMA number does not acknowledge a product defect or authorize credit.  Alpha Source reserves the right to inspect all returned merchandise and issue final determination of its condition.  If a product is returned as defective, and is found not to be defective, it will be returned to the Customer.

Return of Product due to Customer ordering error: Products returned due to customer ordering error may be subject to a restocking fee. The Fee may range from a minimum of $10 to a maximum of $250 depending on the value of the item. The general policy is 25% of the value.