Alpha Source Inc.
Terms & Conditions of Sale

Minimum Order Policy
Alpha Source maintains a minimum order requirement of $50.00. Shipping & Handling charges do not apply towards the minimum order requirement.

Order Cancellation Policy
For special orders, blanket orders of custom-made products the order is not cancellable. For all other orders, the order may be canceled prior to the product being selected for shipment.

Exchange Policy
For products sold on an "Exchange" basis, an identical exchange product must be returned to the Alpha Source within 15 days of the ship date. Failure to return will result in an invoice for the core charge which can be as much as 100% of the product price. Exchange products are identified at the time of sale and noted on all invoices.

Restock Policy
Alpha Source may allow the restocking of products up to 3 days from the product deliver date to the original address, unless otherwise specified at the time of sale. No restock credit will be issued for:
  • A Purchase Order less than $150 (USD); Shipping & Handling charges do not apply.
  • Special orders, blanket orders or custom-made products;
  • OEM sealed products where the seal has been broken.
All Restocks Require:
  • Notification to Alpha Source of the intent to restock the part within 3 days of the product delivery date;
  • A valid RMA number;
Please contact the Alpha Source Customer Service staff at (414) 760-2222 for notification of the restock intent and to request a RMA number.

If the product is returned with a valid RMA number to Alpha Source within 15 days of the notification of intent to restock the product and passes the Alpha Source Quality Assurance Inspection, the following restock credit will apply: Unopened: 75% restock credit. Opened (unused/undamaged): 50% restock credit.

No credit will be issued for any products returned to Alpha Source after 15 days of the notification of intent to restock the product.
Warranty Policy
Alpha Source warrants its New products against any manufacturing defects to the applicable term of the manufacturer. For all Refurbished, Repaired, or Harvested products, the warranty period will be specified at the time of sale.

All Warranty Claims Require:
  • Notification to Alpha Source of the warranty claim within the applicable warranty period;
  • A valid RMA number requested within the applicable warranty period;
  • The return of the product to Alpha Source within 15 days of the issuance of the RMA;
  • A technical validation performed by Alpha Source once the product has been recieved;
  • The purchase of a warranty replacement product.
Please contact the Alpha Source Customer Service staff at (414) 760-2222 for notification of the warranty claim and to request a RMA number.

No credit will be issued for any products returned to Alpha Source after 15 days of the warranty claim notification.

Limitations on Warranty
Warranty adjustments will only be considered if a product fails or becomes inoperative within the published technical performance, and is used under "normal intended usage." Use of the product under "other than normal intended usage" shall void the warranty. Additionally, the warranty does not apply to any loss, damage, failure and/or malfunction relating in any way to shipping, storage, accident, abuse, misuse, alteration, equipment malfunction, or breaking of any seals on the product. The entire obligation of Alpha Source under this warranty is to repair or replace the defective products, or at its option, to issue credit or refund. In no event shall Alpha Source be liable for consequential or special damages.

Shipping Policy
All products shall be shipped FOB Origin with prepaid freight at customer's expense, and title and risk of loss shall pass to customer at that point.

Return Shipping
To insure proper handling all products must be returned freight prepaid to Alpha Source with a valid RMA number, in the format below:
Alpha Source Inc.
ATTN: RMA#_______
6619 W. Calumet Road
Milwaukee, WI 53223-4186

6619 W. Calumet Rd Milwaukee, WI USA 53223-4186
Phone: 800-654-9845 414-760-2222 fax: 888-654-9840 414-760-2070
E-mail: customer.service@alphasource.com website: www.alphasource.com

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